Our team of chauffeur follow a strict driver’s code to ensure your safety and ensure your journey is smooth and hassle-free
Passenger Safety
Responsible driving while adhering to speed limits.
Ensuring that vehicles are regularly serviced with attention to details like the legality of tyres.
Daily vehicle checks.
Seatbelts are to be fitted in each vehicle (jeeps are an exception).
Itineraries involving excessive driving will be avoided.
Honking only when necessary.
No alcohol consumption during work hours.
Rest stops.
Only essential calls are to be taken and answered (not while driving).
Have basic first-aid knowledge and carry a first-aid kit.
Tips and gifts
Tipping your chauffeur or small gifts of appreciation for their service is allowed and encouraged..
Drivers are not under any circumstances permitted to request gifts or tips for their services.
Itineraries and flexibility
Arriving 15 minutes before the scheduled time for departure is mandatory unless in the case of unavoidable instances like road accidents.
Chauffeurs are to be well-groomed at all times.
Mobile number to be provided when possible.
Suitable times for each day’s itinerary are to be discussed with the client.
Practice flexibility when it comes to requests for slight changes in the route and arrival times (this will include an additional cost to be paid directly to the driver).
Clients are free to request excursions and this can be incorporated into your itinerary if it fits into the schedule and poses no threat to safety only.
Additional support
Chaueffers may act as the middleman between the company and the client when faced with issues.
Provide direct advice for minor issues.
Assist in hotel check-in and check-out.
Keep the company informed of new hotels or changes to hotels on our list.
Relationship with passengers
Clients are welcome to give feedback about the driver’s service.
Chauffeurs are to offer general advice when necessary.
Passenger concerns about driving speed should be respected.
Mutual respect and politeness must be practised by both parties.